Terms of Service

1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Services

Home Secours USA LLC provides emergency and scheduled home repair services, including but not limited to:

• Plumbing services and repairs
• Electrical services and repairs
• Locksmith services
• HVAC (Heating, Ventilation, and Air Conditioning) services

Our services are available in the Tampa Bay Area, Florida, and surrounding communities.

3. Service Appointments and Scheduling

When you request our services:

• You agree to provide accurate and complete information about your service needs and property.
• Appointment times are estimates and may vary based on factors beyond our control.
• You agree to be present or have an authorized adult present during scheduled service appointments.
• Cancellations should be made at least 24 hours in advance when possible.

4. Pricing and Payment

4.1 Estimates and Quotes

• All estimates and quotes are provided in good faith based on the information available at the time of assessment.
• Final prices may vary if additional work is required or if the scope of work changes.
• Any changes to the original quote will be communicated and approved by you before proceeding.

4.2 Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and checks.
• For larger projects, a deposit may be required before work begins.
• Late payments may be subject to interest charges and collection fees as permitted by law.

4.3 Service Fees

• Service call fees may apply and will be communicated before dispatch.
• Emergency and after-hours services may be subject to additional charges.
• Diagnostic fees may apply if you choose not to proceed with recommended repairs.

5. Warranties and Guarantees

Workmanship Warranty: We stand behind our work. Repairs performed by Home Secours USA LLC are covered by our workmanship warranty for a period specified at the time of service (typically 30-90 days, depending on the type of service).

Parts Warranty: Parts and materials used in repairs may be covered by manufacturer warranties. We will provide information about applicable warranties at the time of service.

Exclusions: Warranties do not cover:

• Damage caused by misuse, neglect, or unauthorized modifications
• Normal wear and tear
• Pre-existing conditions not addressed in the original service
• Damage caused by acts of nature or third parties

6. Licensing and Insurance

Home Secours USA LLC is a licensed and insured business operating in the State of Florida. We maintain:

• General liability insurance
• Workers' compensation coverage
• All required state and local licenses for the services we provide

Proof of insurance is available upon request.

7. Customer Responsibilities

As our customer, you agree to:

• Provide safe and clear access to the work area
• Secure pets during service appointments
• Disclose any known hazards or conditions that may affect the work
• Obtain any necessary permits (unless we agree to handle this)
• Provide accurate information about property ownership or authorization to approve work

8. Limitation of Liability

To the maximum extent permitted by law:

• Home Secours USA LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
• We are not responsible for pre-existing conditions, hidden damage, or issues not visible during initial inspection.

9. Intellectual Property

The content, design, and materials on our website, including but not limited to text, graphics, logos, and images, are the property of Home Secours USA LLC and are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

10. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Transmit viruses or malicious code
• Submit false or misleading information

11. Dispute Resolution

In the event of any dispute arising from these Terms or our services:

• We encourage you to contact us first to attempt to resolve the issue informally.
• Any legal action or proceeding shall be brought exclusively in the courts of Hillsborough County, Florida.
• These Terms shall be governed by and construed in accordance with the laws of the State of Florida.

12. Indemnification

You agree to indemnify and hold harmless Home Secours USA LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these Terms or your use of our services.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: